Support Hours
Monday - Friday: 9:00 AM - 11:00 PM (Dhaka Time)
Saturday - Sunday: 10:00 AM - 10:00 PM (Dhaka Time)
Email support is available 24/7 with response within 4-6 hours
Frequently Asked Questions
How do I withdraw my winnings?
Go to your wallet, click "Withdraw", choose your payment method (bKash, Nagad, or Bank), enter the amount (minimum 100 BDT), and submit. Processing takes 24-48 hours.
Is my account secure?
Yes! We use advanced encryption and security measures to protect your account and personal information. Always use a strong password and don't share your login details.
How do I report a cheating player?
Use the report button during the game or contact our support team with the player's username and details of the incident. We investigate all reports thoroughly.
What payment methods do you accept?
We support bKash, Nagad, Rocket, and direct bank transfers for both deposits and withdrawals within Bangladesh.
Can I play on multiple devices?
Yes, you can log into your account on different devices, but you can only play on one device at a time for security reasons.
How do tournaments work?
Tournaments have entry fees and multiple rounds. Winners advance to the next round, and prize money is distributed among top performers. Check the tournament section for current events.